Return Policy

Refund & Return Policy

Thank you for shopping at Deagle.lk. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is defective or damaged upon arrival.
  • You received the wrong product.
  • The item significantly differs from the description on our website.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All original packaging, labels, accessories, manuals, and free gifts (if any) must be included.
  • Proof of purchase (order number or invoice) must be provided.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or supplied incorrectly:

  • Products damaged due to misuse, negligence, or improper handling.
  • Items showing signs of use or wear.
  • Products without original packaging or missing accessories.
  • Clearance, promotional, or final sale items (unless defective).
  • Gift cards or digital products (if applicable).
  • Customized or made-to-order products.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

After verification, we will arrange a replacement or refund at no additional cost.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Cash on Delivery (COD) orders will be refunded via bank transfer.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We will replace products only if they are:

  • Defective
  • Damaged during delivery
  • Incorrectly supplied

Exchanges are subject to stock availability.

6. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. You may instead request a return if the product meets the eligibility requirements outlined in this policy.

7. Return Shipping

If the return is due to:

  • A defective product,
  • A damaged product, or
  • An incorrect item sent by us,

Deagle.lk will bear the return shipping cost.

For returns requested for any other eligible reason, the customer is responsible for the return shipping costs.

8. How to Request a Return

To initiate a return, please contact our customer support with:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos (if applicable)

Our support team will provide return instructions after reviewing your request.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us: